Service Force Nuneaton, The Domestic Appliance Company Ltd Nuneaton, Bermuda Park

6 Reviews
Service Force Nuneaton, The Domestic Appliance Company Ltd Nuneaton
St David’S Way Unit 3, Bermuda Trade Park
CV10 7SD Bermuda Park
Warwickshire England
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Verified Listing, updated 4 months ago


Vacuum Cleaner Repairs, Household Appliance Repair, Refrigerator Service
AEG parts, electrolux parts, Zanussi parts
home appliance repairs, kitchen appliance servicing, household appliance repairs, Washing Machine Repair
service force, AEG, electrolux, Zanussi
Service Force Nuneaton, The Domestic Appliance Company Ltd Nuneaton is listed in the following categories:
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, 15 January 2018

*Avoid if you can* Have not respect or know how to speak to customers. Booked cooker for repair given date Monday called back to confirm and was told it’s booked Friday not Monday. Cooled up Friday to confirm time as none was given and advised can’t give time as I’m just on the list as extra ridiculous is a understand. Even the day the engineer was due to come told I was first job asked for a call half an hour before had no call so called up to speak to another rude member of staff and to be told the engineer is at the office will be with you between 8-10:30 I advised I took the call thinking I was first job and need to return to work was advised can’t be given time so explained I will call work and see if that’s ok and might have to cancel and surprisingly I was told he will be with me in half an hour will not use this company in the future avoid like a plague.

, more than 6 months ago

Called today to get my oven repaired, I was panicking that this would be a problem this close to Christmas and they have called the same day and fixed it. Thank you so much.

, more than 6 months ago

Appalling service. Spoke three times by telephone to the company to ask whether they could replace hinge to fitting door of an AEG fridge freezer. They said yes but first appointment cancelled by them. Engineer arrived for second appointment to say that he could not do the work, despite the fact that his work sheet stated clearly, "Door hinges Replace Door Hinges for the Fitting Door". Have now received an invoice for the visit which includes an "Admin Charge" of £15, plus a visit fee of £37.50, plus VAT. This is despite the companies website which says that no charges would apply in cases where work could not be carried out. Far from receiving an apology when I phoned, I was subjected to an aggressive conversation. The website will not allow me to submit no stars, otherwise that would be my choice.

more than 6 months ago

I am sorry you felt the need to complain in this way. We repair electrical white goods so when you contacted us regarding the hinge you needed replacing we assumed it was for your Fridge Freezer and not for your kitchen cabinet. It wasn't until we were inside your kitchen that the Technician realised you were talking about the kitchen cabinet hinge. We have never had this issue before because we have never been called out to a Kitchen cabinet repair. We did agree to reduce cost of the visit for you so we reduced the call out as a gesture to 37.50 plus VAT. There is no mention of free call outs at all on our company website.

, more than 6 months ago

If possible I would not have even given 1 star. 3 weeks without a cooker. 3 appointments made for a repair and 3 cancellations. When I asked to speak to a manager she was conveniently "in a meeting" so far this has cost me a day's holiday and lost overtime at work. SHOCKING!!!!!!!!!

, more than 6 months ago

i dont think there is any outfit that is more inept than this lot at fixing cookers!! we first reported two faults with our cooker on the 3rd August 2015 and they still havent fixed it. Excuses so far : wrong parts ordered, not turned up for appointments, need two people to move the cooker (wife moves it herself to wash the floor), ran out of time. last time they turned up was thursday 1st October and guess what? they fixed one problem but theyve got to come back to fix the other. Over a week abnd we still havent heard anything from them.

more than 6 months ago

I am sorry you have felt the need to complain in this way and that we have clearly let you down. I would be grateful if you could call me directly to discuss your complaint at your earliest convenience so we can resolve this issue. Please call Kerry on 02476 353366

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